{"id":1089,"date":"2025-11-11T13:39:57","date_gmt":"2025-11-11T13:39:57","guid":{"rendered":"https:\/\/senseworkplace.com\/blog\/?p=1089"},"modified":"2025-11-13T09:02:49","modified_gmt":"2025-11-13T09:02:49","slug":"how-one-manager-keeps-hr-hot-for-200-people-at-coopers-fire","status":"publish","type":"post","link":"https:\/\/senseworkplace.com\/blog\/how-one-manager-keeps-hr-hot-for-200-people-at-coopers-fire\/","title":{"rendered":"How one manager keeps HR \u201chot\u201d for 200+ people at Coopers Fire"},"content":{"rendered":"\n

Meet Kelly Francis \u2013 AKA the entire HR department<\/em> at Coopers Fire. <\/p>\n\n\n\n

You see, when the strategic HR lead unexpectedly left the company, Kelly was the lady left in charge of HR for a 205-strong workforce spanning factory, field, and office roles \u2013 many without laptops, or even company email addresses. This meant that not only did Kelly find herself with a sudden lack of strategic direction, but she was also now solely responsible for managing onboarding, contracts, time and attendance, and all the other day-to-day HR admin.<\/p>\n\n\n\n

Unsure of when her department would manage to fill the gaping hole left by her former colleague, Kelly took matters into her own hands and set about on a journey to replace her legacy HR system, hoping she would be able to leverage modern technology to solve some of her most pressing HR problems.<\/p>\n\n\n\n

Legacy HR systems were clogging Kelly\u2019s daily task list with unnecessary manual tasks<\/h2>\n\n\n\n

Before finding Sense, Coopers Fire ran on a legacy HR platform that created unnecessary admin. Which served them OK when they were a team of two\u2026 but certain manual tasks were now seriously eating into Kelly\u2019s day. <\/p>\n\n\n\n

\u201cI was probably doing 25 password resets a week\u201d says Kelly. \u201cFor some reason, our HR system didn\u2019t let employees reset their own passwords \u2013 I had to manually action each one. It was a massive waste of time!\u201d<\/p>\n\n\n\n

Onboarding was equally heavy. With multiple worker types \u2013 including remote field teams, construction crews without email, production staff with specific shifts and rates \u2013 every contract and offer letter had to be tailored by hand.<\/p>\n\n\n\n

Kelly knew she needed a system that was intuitive, self-serve, and adaptable enough to reflect the nuances of how Coopers Fire works, without turning HR into a bottleneck.<\/p>\n\n\n\n

\u201cSense Workplace is so customisable \u2013 all those weird custom processes we have can be automated in minutes!\u201d<\/h2>\n\n\n\n

After a year of careful research, Kelly chose Sense Workplace for its blend of usability and depth. <\/p>\n\n\n\n

\u201cI looked at so many HR systems\u201d she explains. \u201cI was terrified of ending up with something that added to the chaos\u2026 but after a very detailed investigation, I decided that Sense Workplace was the only modern choice that would do what I needed. It is so customisable! All those weird custom processes we have are just easy \u2013 they can be automated in minutes.\u201d<\/p>\n\n\n\n

Merge tags and flexible workflows meant documents could assemble themselves from trusted data; the Sense Clock would provide reliable, site-based time capture on the factory floor; and everything would be manageable by one person.<\/p>\n\n\n\n

Fast and friendly implementation<\/h2>\n\n\n\n

Coopers Fire went live with Sense Workplace in July 2025, deploying the HR platform alongside the Sense Clock for their factory teams. <\/p>\n\n\n\n

The support and implementation team helped her to load her data and configure her permissions. Kelly was grateful for the fast, responsive and friendly UK-based support. She then configured policies herself \u2013 like carry-over leave for the new year \u2013 using the various customisation features. And once done, she rolled out the self-service functionality for her workforce, so they could log in, book holidays, submit expense claims, check personal details, download contracts, and more.<\/p>\n\n\n\n

But although all of this was great for Kelly, it was perhaps the Sense Clock that had the most immediate impact. <\/p>\n\n\n\n

Fair timekeeping, without \u201cBig Brother\u201d<\/h2>\n\n\n\n

Like many manufacturers, Coopers Fire had seen inconsistencies creep into time tracking on a previous system. For example, a small handful of people were starting their shift on their phone before arriving on site.<\/p>\n\n\n\n

Sense helped reset expectations around fairness and consistency by distinguishing between clock and app entries, and encouraging clock-based punch-ins for factory teams.<\/p>\n\n\n\n

\u201cThe goal wasn\u2019t surveillance,\u201d kelly says. \u201cWe are all adults, we don\u2019t want to go \u201cbig brother\u201d on everybody, and we don\u2019t actually need to know where everybody is during every minute of every day. But we did want to verify that people were actually clocking in from their correct work location!\u201d<\/p>\n\n\n\n

Kelly told us that she wanted a system that was accurate and fair for everyone. And by making the right thing the easy thing, Sense Workplace helped Coopers Fire to reduce timesheet disputes, increase confidence in attendance data, and protect the majority who already played by the rules.<\/p>\n\n\n\n

Onboarding is 90% faster \u2013 and far smoother for new starters<\/h2>\n\n\n\n

The impact of implementing Sense Workplace has had a whole range of positive outcomes for Kelly and her organisation. <\/p>\n\n\n\n

Staff prefer the simplicity of self-serve \u2013 especially when it comes to basic tasks like password resets or holiday requests. And the payroll department has enjoyed the peace and quiet of fewer disputes and inconsistencies to investigate.<\/p>\n\n\n\n

But perhaps one of the biggest measurable results, is the difference in time it now takes Kelly to on-board new starters. <\/p>\n\n\n\n

\u201cIt used to take me up to an hour to prepare a new contract and send out an offer\u201d Kelly tells us. \u201cWith Sense, it takes me less than 5 minutes. I ask the virtual assistant Ami to help me customise each contract, and then I use the merge tags to personalise them with actual data from the employee record.\u201d<\/p>\n\n\n\n

Kelly adds that there are fewer typos and errors in documents this way, too \u2013 making on-boarding a more pleasant experience for the new starters themselves.<\/p>\n\n\n\n

What\u2019s next for Coopers Fire?<\/h2>\n\n\n\n

Kelly is no longer looking to expand her HR team \u2013 at least, not for the time being.<\/p>\n\n\n\n

\u201cManaging a team of 205 people should be impossible on my own\u201d she muses. \u201cBut using Sense Workplace means I can get the basic bits done, and still have headspace to improve my processes and think strategically. I\u2019m actually quite enjoying being a team of one for the time being!\u201d<\/p>\n\n\n\n

Instead, Kelly is preparing to tighten even more of her manual processes, starting by integrating Sage Payroll into Sense Workplace, so that the payroll department can enjoy the same rapid clarity of data that she now enjoys in HR.<\/p>\n\n\n\n

Would you benefit from less HR admin and more accurate timekeeping? Book a call with a friendly expert today<\/a><\/strong><\/p>\n\n\n\n

About Coopers Fire<\/h2>\n\n\n\n

For over 30 years, Coopers Fire has led the way in developing industry-leading fire and smoke curtain technology that helps safeguard life and property across the globe. Every Coopers product \u2013 from fire curtains to their key components \u2013 is designed, manufactured, and tested in the UK to the highest international standards, including ISO 9001, ISO 14001, and ISO 45001.<\/p>\n\n\n\n

Working closely with architects, engineers, and fire safety professionals, Coopers Fire continues to set the benchmark for innovation, quality, and compliance. Their independently certified solutions are trusted by regulators and design experts worldwide to meet stringent fire regulations while enabling the open, modern spaces of contemporary architecture.<\/p>\n\n\n\n

To learn more, visit www.coopersfire.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

When Coopers Fire\u2019s HR lead suddenly left, HR manager Kelly Francis found herself running people operations solo \u2014 for 200+ employees. Discover how she turned a mountain of manual admin into smooth, self-serve simplicity with Sense Workplace, cutting onboarding time by 90% and keeping HR \u201chot\u201d for everyone.<\/p>\n","protected":false},"author":8,"featured_media":1090,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-1089","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"\nHow one manager keeps HR \u201chot\u201d for 200+ people at Coopers Fire<\/title>\n<meta name=\"description\" content=\"When Coopers Fire\u2019s HR lead suddenly left, HR manager Kelly Francis found herself running people operations solo \u2014 for 200+ employees. 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